CUSTOMERS OUTSIDE THE EUROPEAN UNION SHOP TAX FREE!

FAQ

Payments
We offer a wide range of payment options. You can pay with Visa, MasterCard, American Express, PayPal, Sofort, iDeal (Netherlands) and Bancontact/Mr. Cash (Belgium). All payments are handled through a SSL encrypted connection.

VAT Free shopping
Customers who live outside the European Union, are excluded from 21% VAT. The VAT free price is listed below the regular price. If during checkout the billing and shipping address are confirmed to be outside the European Union, the 21% VAT will be excluded from the grand total of your order in the final step of the checkout.

Custom duties & taxes
Depending on the country you live in, custom duties or import taxes can be charged. These charges are payed by the recipient of the parcel. We have no control over this and cannot specify these possible costs, as customs and import duties vary widely from country to country. You can contact your local customs office for more information. Your parcel can also be delayed by customs. We do not have any control over this, and cannot supply details concerning this delay.

Fulfilling your order
After completing the checkout process we will directly receive your order and send you a confirmation by e-mail. Here you can see the overview of your order and find your order number. All orders are handled, picked and send out within 24 hours after the order is received.

Shipping
Shipping fees are based on the delivery address, and the weight and size of your package. Your shipping fee will be presented to you during checkout. You can check the fees here. For customers in the EU we offer Free Shipping for orders over € 500,-. After your order is confirmed, we will hand it over to our shipping partner PostNL or DHL. All orders will be shipped within 24 hours after the order is received, except for orders received between Saturday and Sunday. Please note - we cannot undervalue orders, or mark them as a gift.

Tracking Your Order
After the orders are packed they will be handed over to our shipping partner PostNL. All orders will be shipped within 24 hours after the order is received, except for orders received between Saterday 5 PM and Sunday 5 PM CET. When the order is shipped, you will recieve a shipping confirmation with track & trace number by e-mail as well as instructions how to track your parcel.

Returns
If your are not satisfied with your purchase you can easily return or exchange the products within 14 days after you received it. Please note that:

  • You can open the package and try the content. If you want to return it, make sure no labels have been tampered with and the return includes all original packaging and/or merchandising.
  • All returns must be sent via registered mail in their original condition.
  • Returns may take up to 3 working days to process once we have received it.


Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing.

Note that upon returning or exchanging any products you make sure to notify your local customs office. They will then refund you the tax and custom fee or prevent you from having to pay them twice.

To return, simply pack the box and return it at your nearest delivery point with our address clearly written or printed at the package:

Hombre Amsterdam
Jan Evertsenstraat 70
1056 EE Amsterdam
Netherlands

If you want to exchange your product, please contact us so we can reserve your desired color or size.

In case of a return, we will refund your payment (excl. return shipping costs) within 14 days.

In case of an exchange, you will not be charged for the costs of the second shipment.

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